If I were to review this on Product Quality, I'd be giving it 5 stars all the way. The quality is fantastic.
However, this kit does not account for the directional fabric choices of the Linework example. Nor does it provide any guidance on new cutting instructions for the changes. I spent a whole day figuring out just how to go about cutting things, and the kit does NOT have enough of the Lemur fabric to cut things the way Annie has directions written in her 2.0 UTB Pattern. Not without jigsawing pieces, altering instructions, and figuring it out myself. And that defeats the purpose of buying a kit. Altered instructions should be provided if a kit goes outside the way the pattern is originally written.
RR customer service was quick to respond and provided supplemental fabric so I can complete my project. But I would not recommend this kit.
I LOVE the color and fabric choices in this kit. I was going to try to create this bag on my own but then this happened and it was ideal! I wasn’t crazy about the webbing color and I reached out to have it swapped. The customer service is fantastic and I ended up ordering 2 more of these for my sister and friends! Plus there is ample fabric because I have made a few mistakes and I still had enough to make this bag! Thank you! I can’t wait to see what kits you’ll offer next!
Both zippers were missing from my kit. The rest of the kit was beautiful!
When the item I wanted sold out before I could go through check out, your customer service(I'm sorry I've forgotten the lady's name right now!), was wonderful. I got replies to my emails, and when you were restocking the item with just a few units, she messaged me to let me know that she'd set one aside for me... That's good customer service in my book! And it seriously made my week having the chance to make the bag I so wanted. Now if you could just find a way to make it stop that neither of us ends up having to pay the earth for the international shipping, I'll buy ribbons from you every week for the rest of my life!💜
Received my UTB kit today - I’m in love! You took the hard work out of deciding on fabric.
Only downside was the cost of postage to Australia and the time it took to receive but that was the Australian postal system fault